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3 Reasons Why You Are Losing Customers and How to Stop It
Did you know that 93% of customers are likely to repeat purchases with companies that offer excellent customer service? Most businesses believe that customer acquisition is the key to run a business. However, stats prove that there are only 5-20% chances of selling to...
How to Choose the Right Complaint Management Software
When it comes to customer satisfaction, there exist two types of businesses on the internet. First, there are companies that fail to satisfy customers and end up with low ratings on social media channels, business listings, and all sorts of online platforms. And...
Looking for a HelpScout Alternative? Try Wowdesk!
When it comes to support ticket responses, HelpScout is on your list as a global help desk software provider that avails businesses of a shared inbox. Having Help Scout allows you to manage your support request emails over automated functioning. Despite being very...
Survey Software – Overview, Features, and Benefits
Feedback and Survey Software are instrumental in collecting and analyzing customer feedback and derive valuable insights that can support organizational growth. The facts and information gathered can be used to interpret customer expectations and devise strategies that can prove fruitful in the long run.
What is the Importance of HR Ticketing System
A successful organization is built by employees. Employee satisfaction and service are crucial for the smooth running of any enterprise. Handing employee queries inappropriately can sometimes lead to confusion. It can also damage your brand image and hurt the morale...
Why Choosing On Premise Help Desk Software is a Smart Idea?
When you run a business, some numerous clients and customers turn towards you for assistance; so, you need to maintain a robust communication. In this particular scenario, an email account would not suffice. You need on-premise help desk software to streamline your...
4 Tips to Provide Great Customer Support Using The Power of Technology
Customer satisfaction is the prime concern of any business or organization. You need a loyal league of customers to ensure the smooth running of your business. Customer support service thus becomes an integral part of your overall development. As technology has taken...
How a Help Desk Software Can Help Your Startup to Grow
Startups can be daunting! You just need a great idea to put forward your initial step, but it really takes a lot more than that to survive. A startup doesn't strive only for your funds. Happy and satisfied customers do play a vital role. If you can keep your buyers...
7 Ways a Customer Relationship Management Software Can Help Your Small Business
Streamline small businesses with robust customer relationship management software Do you rely on spreadsheets and emails to lock in your customer data? If yes, then try to understand whether it's working perfectly for you or not. Ask yourself the following questions...
Five Major Benefits of Using a Case Management System
Is your business lacking in good customer service? If yes, then here’s an important fact for you - It is estimated that customer service would be considered as a key brand differentiator by 2020. Imagine if dissatisfied customers start calling out your brand in open,...
How to Refine and Improve Healthcare Customer Service?
Healthcare is a customer service based industry. The industry is vast and so sensitive that even the small interactions between staff and patients matters. After all, people's life and death depend on the communication and quality of service provided. A healthcare...
Top 5 Benefits of Using a Ticketing Software
Maintaining the bottom line seems to be a daunting task for organizations, especially when it relates to customer experience. Ever since businesses have begun to understand the significance of customer experience and how it can make or break a company’s reputation,...
Best Ways to Collect Customer Feedback and Boost Business Growth
Customers are allowed to share any feedback or suggestions to improve a business since this valuable information is the key to business success. In recent years, customer loyalty has shifted from brands, products, and prices to the service, experience, and...
10 Important Things To Observe In Helpdesk System
Helpdesk System is a tool used by companies to organize customer communication in order to respond to the customers more quickly. It is a software designed with an aim to keep the clients satisfied and maintain a long term professional relationship with them. It is...
5 Compelling Reasons Why Your Company Needs Complaint Management Software
Nowadays, competition in the markets is at a peak and providing excellent customer experience has become a requisite for the success of every business. There are frequent changes in consumer preference, which has made it even more difficult for companies to provide...
6 Ways Banks and Financial Institutions Can Better Manage Complaints
Banks and Financial Institutions play a great role in everyone’s life. They offer plenty of services that help in the efficient running of the economy, offer finances to business owners for their expansion and growth, enables the public to deposit money and avail...
How To Effectively Handle Patient Complaints In Healthcare Services?
Healthcare service is a very mandatory and vital one that has been needed by almost every other person in the world. Everyone knows how traumatizing can a healthcare organisation be at times, and how arduously the employees work day and night to meet every patient’s...
13 Things About Complaint Management You May Not Have Known
Nobody wishes to experience the grumpy face of an angry customer. But there are times when complaint management proves to be a savior for most of the companies, and that is most of the times. In every organization, there are plights when the customer loses their sense...
BEST PRACTICES FOR CUSTOMER COMPLAINT MANAGEMENT
“A satisfied customer is the best business strategy of all.” Every business wants to grow and run a successful chain in the market. While running a business many factors play an important role like costs, budget, expenses, and a lot more. But one factor that has a...
What Makes Wowdesk Products the Best Complaint Management Software
Have you ever wondered what makes the bigwig marketplaces like Amazon and eBay shoppers very favorite? It’s their one extra-mile towards customers as they’ve just rephrased the ‘boss is always right quote’ to ‘customer is always right.` Even if some issue persists,...
