When you run a business, some numerous clients and customers turn towards you for assistance; so, you need to maintain a robust communication. In this particular scenario, an email account would not suffice. You need on-premise help desk software to streamline your communication.
On-premise help desk software is becoming popular day by day as you don’t need to spend additional money and time to handle customers at your end. Usually, businesses opt for a customer support software for a monthly fee where they are given a set of services which they access. It is called a cloud-based help desk software. But why pay for something that you can own?
An on-premise help desk software allows you to access data and the services through a server on your premises. You can easily manage tickets, opt for flexible reporting, and a user-friendly interface, which gives more power to you and more support to your customers.
Cloud-Based Help Desk Software Vs. On-Premise Help Desk Software
When it comes to choosing between the two, on-premise seems to be the better option.
On-premise help desk software gives you immediate access to the services and data. It allows you to maintain and update your software as desired. While using a cloud-based help desk software, you don’t have to deal with the hassle of maintaining the software. If new software is released, the application owner must make necessary updates.
Apart from this, When you opt for on-premise help desk software, you can make updates and prioritize maintenance of the application, so you don’t need to hassle around at the time of client communication.
On the other hand, a cloud-based help desk software doesn’t allow for autonomy; you have to rely on your application owner for frequent updates. It may take a lot of time and hamper smooth client communication.
Benefits of On-Premise Help Desk Software
As on-premise help desk software has become a popular choice these days there are a few advantages to it, let’s have a look at that:
When you use on-premise help desk software, you are free to make the required configurations in the environment. For instance, you can set your size for file uploads, change the email server speed settings, select a specific storage location for your important files, and so on.
Complete Control of Data
If you don’t want to share your important data with any of the third parties, on premise help desk software is the perfect choice you would make. The third-party doesn’t have access to your settings and data because it runs in a completely isolated environment of your company. Well, you need to make sure that you regularly update your entire system and maintain backups.
An on-premise help desk system such as WOWDESK software is easy to install and configure. You can easily set up your database, application, and services so that you can proceed the way you want.
With an on-premise help desk software like WOWDESK, you can exercise control over when and how you want to set up the application and make updates. It allows you to test applications, manage customers, and train your staff for upcoming improvements. All this imparts stability in terms of features and utility. It provides better support to customers and saves a lot of time.
If you are searching for a unified customer support software platform that brings all customer request at one place, then WOWDESK is the best on-premise help desk software that helps you in better analysis of customer needs. It provides powerful reporting tools dashboards. It comes with useful metrics to measure the performance and gives you insights as to how satisfied your customer is?
So, empower your team and give your customers a wow customer experience with WOWDESK. To know more click here.