More than half of consumers use their mobile device to research products or services before they purchase. But one bad experience will send them packing. Capture and retain more business by engaging with them in a way that matches their habits – and their expectations.
Modify your reports and get an understanding of the metrics that matter: a healthy customer base helps to boost client satisfaction for your business’ growth.
Any Time Anywhere
Wowmobile native mobile app gives your staff agent ability to access and solve tickets while on the move. You can identify mobile visitors, and cater to their unique needs and resolve issues fast. Configure specific routing rules for visitors chatting via mobile devices. Run reports to examine and interpret invites and chat survey data, mobile chat activity, so you’re always improving.
Manage service request efficiently and reduce resolution time
Customers are waiting for answers so help them get troubleshoot quickly by using an intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine
Engage clients anywhere, everywhere
Nowadays your customers are always “ON” and expecting that you also are
Save Time and Reduce Effort
Automate the process of filtering out the noise and identifying the relevant content from all your channels.
Improve your service level Make informed decision
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action (ROA).
Strengthen and personalize your customer relationships
Deliver outstanding service that distinguishes you from competitors, and transforms your clients into loyal brand advocates. Scaling is simple because wowmobile works right out of the box, incorporates with other elements to expand and fit your business.
“Effective Complaints management system“
Head of IT
Internal Trade Development Authority