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How to Succeed at Digital Transformation of Your Customer Support Processes

June 29, 2020 | Press

With digital transformation forcing companies to change their way of operation and adapt to the new market realities, Wowdesk explains how businesses can deliver value to customers by integrating digital technology in their customer support processes.

Help Desk Software automation market expected to witness high growth in 2020 and post COVID-19 pandemic with key players Wowdesk, Zendesk, Help Scout, Zoho, and Team Support.

June 23, 2020 | Press

Help Desk Software automation market expected to witness high growth in 2020 and post COVID-19 pandemic with key players Wowdesk, Zendesk, Help Scout, Zoho, and Team Support.

Wowdesk Partners with LogicsWare to Integrate CASCO Contact Center Solution with Wowdesk’s Powerful Ticketing System

June 17, 2020 | Press

Wowdesk has now partnered with LOGICSWARE to empower businesses with high-quality integrated and technologically advanced CASCO contact center solutions above and beyond empowering them with a powerful ticketing system.



Wowdesk to Work with Philippines Government Agency

June 08, 2020 | Press

Wowdesk expands its global market presence in the Philippines by kicking off a project with a PH government agency(PHGA) to provide customer support for companies in the Philippines.

Wowdesk brings Wowsmart AI Solution to Help Scale Self-Service and Automate Workflows Using Machine Learning

May 22, 2020 | Press

Wowsmart AI solution to help scale self-service and to automate workflows through machine learning such as triaging of incoming cases, auto-classification, auto-routing, and assisting customer service agents with suggested actions/answers.

Wowdesk Offers Integration of Survey Software and Complaint Management Software Modules for Effective Customer Feedback Analysis

May 21, 2020 Press

Integration of Wowdesk survey software and complaint management software modules to analyze customer feedback, apply sentiment analysis, AI, and ML and auto-convert customer feedback into complaints or suggestions for improvement.

Wowdesk Minimizes Software Learning Curve and Help Organizations with Prompt Go-Live Process

May 20, 2020 Press

New simple and guided onboarding process to minimize the software learning curve, speed up go-live process, and default configuration data based on various use cases and industries.

Announcing the Launch of Wowdesk in AWS Marketplace, Delivering AI-Driven Helpdesk Support Solutions to Businesses in One-Click

Wowdesk, the robust SaaS help desk software, is now offering quick access to modern customer support solutions on Amazon Web Services with its launch in AWS Marketplace…

Simplify your customer care needs with Wowdesk helpdesk system

Nothing is more of a grossly mistake than a company which treats customer services as a minor arm of their setup…

Let your customers go WOW! with Wowdesk helpdesk system

In a world full of ingenious ideas, the differentiator between a success story and a failed one is an effective customer service…

Chasing the “WOW factor” challenge: Unveiling A Customer Service Solution to Help You Exceed Customer Expectations

Wowdesk latest customer service report shows that 62% of companies view customer experience as a competitive differentiator…