Wowdesk, a technology solutions company, announced a major release of its lucrative helpdesk system that uses its extensive experience in customer support, consulting and customer service to help companies meet the incessant challenges of competitive business environment.
In the contemporary world, the dynamics of business have changed exponentially. As the choices for every single product or service in the market are multiplying rapidly, the focus has shifted to the customer. They are believed to possess the power to make or break a business in no time. Along with PR and advertising, one such operation that has immense prowess to maintain a healthy customer relationship is the customer services. They tend to be a hefty task for small and medium businesses, since a bigger team is required to handle and resolve customer complaints and inquiries.
Wowdesk support platform uses its unique procedures to obtain a fast analysis and quick insights for customer service operations. In addition to that, Wowdesk helps businesses sustain a 24/7 multichannel customer service through all channels, social media, Facebook, portals, helpdesk services, chat, phones and emails using their support software.
Providing 360 consolidated view of complaints and tickets helped companies resolve tickets 65% percent faster, and their customers spend 40% percent less time waiting for agents to respond, enabling support centers to manage more than three times as many requests.
Wowdesk offers services like customer service ticketing system to keep track of incoming customer requests to ensure nothing falls through the cracks, and in a similar fashion aids the businesses with an efficient service. Many more services like healthcare customer service, email ticketing system, social media customer service, complaint management software solutions etc. brings efficiency in the management of customer support.
Visit our website to satisfy your customers with a winning customer service solution.