Wowdesk, a technology solutions company, brings the best of the innovations in the helpdesk system paradigm. To empower the businesses around the globe with a kind of customer support which goes beyond just resolving the complaint to forge a bond with the clients,. Our support software is geared towards ensuring the communication funnel with customers is seamless and personal. By unifying various channels of communications at one place, we dwell deep into the analysis of the issue raised by a customer, ensures that the problem is handled in an apt way.
Be it Wowdesk software for customer support, wowchat for mobile and web chat needs, Wowsurvey for feedbacks and sensing the markets or wowmobile to bring customer service to the palms of our clients; we at Wowdesk brings 360° aid to our clients when it comes to customer service needs.
As the operations head of the company, our priority is customers’ satisfaction. Talk and deliver, that is pretty much customer service is all about in rudimentary terms.
So once a customer raises the issue with communication channel of his or her preference-be it web, phone, email, chat, social media, or any other interface, we listen to the issue, analyze it in terms of severity of the problem and kind of resource that needs to pitch in for solving it, engage with them through intuitive interface tools backed by a vast knowledge base and in the end measure how satisfied a customer is and how quickly were we able to resolve the issue.