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Manage Your Customer Support Queue Using These Bright Ideas
Every customer support team goes through a stage where the number of emails adds up into hundreds every day, and the need for a new process originates. There are different strategies to decide the addressing order of tickets. A lot of factors influence the decision,...
Here’s How to Define a Complaint Management Strategy!
A customer complaint is an evaluation of the performance of the company. It indicates the problem and failures of a company process that needs to get resolved quickly to avoid the migration of profitable customers. Companies should understand the fact that losing...
5 Smart Tips to Improve the Performance of Your Email Support Team
In today’s fast life, no one has the patience to call a customer care line, especially when they know that there is a quick message service to connect with customer care. They know using it they can communicate their message quickly and go back to their daily lives....
Most Desired Features of a Case Management Software
All corporate structures involve administrative work, and you can’t get a thorough investigation without documenting the process. Well, it could be a little frustrating. You are put up with multiple spreadsheets, cutting, and pasting information between multiple...
Six Reasons Why You Should Survey Your Customers
Nurturing your customers is a science and art where bonding takes time. If you lack this balance of creativity with factual details, you may lose on prospects and sales. Moreover, if your business has witnessed a loss in sales consistently, it’s time to introspect....
Smart Tips to Improve the Productivity of Your Customer Support Team
Employee productivity is always on the top of any company-concern list. Indeed, productivity and revenue are closely-knit. Almost every business had the question of increasing the productivity of customer support staff at some point. However, it is quite difficult to...
Everything You Need to Know About Multi-Channel Support
Year by year, it is becoming interesting how companies and customers are interacting with each other. Gone are the days when there was only a single channel where customers could make contact with a company. Now, customers can connect with their service provider using...
Most Sought-After Features of a Customer Feedback System
Enterprises of all industry types and sizes need a customer feedback system. Consumer feedback is their opinions, rating, thoughts, or feelings about your brand, product, or service. If you can manage these efficiently, you are likely to maintain a satisfied...
4 Powerful Strategies to Deliver Superior Customer Support
Customers are the foundation for every successful business. Considering the importance of customers and addressing their needs efficiently ensures the long-term growth of an organization. Happy customers turn into loyal customers, and these loyal customers are the...
Why Choose a Complaint Management System Over Spreadsheets?
A great business or enterprise is the one that acknowledges complaints and works on it to improve its stand in the market. You are likely to come across a lot of complaints during your business span. A good complaint management system involves keeping a track of such...
Smart Tips to Handle Customer Complaints Effectively
We can’t avoid complaints from customers, it's almost an everyday affair! Usually, a customer complains for some genuine reason. They usually end up purchasing something that did not meet the mark of their expectation; it can be a product, service, or maybe both. To...
Reasons Why You Should Invest in an Email Ticketing System
Dealing with customers is not something that you can take for granted. If you want to win more clients and customers, you have to attend to their concerns and offer timely and professional-grade solutions. Email support is an indispensable channel of customer service...
What are the Core Benefits of a Help Desk Software?
It is essential to build and maintain good relationships with your customers. Loyal ones will continue to give you steady business, and eventually, act as your brand advocates - thus bringing in new leads. However, to retain your customers, it’s important to work on...
5 Customer Support Service Mistakes That Can Hurt Your Business Performance
It is common for humans to make mistakes, but when you are a customer support agent, you ought to leave no room for errors. A strong customer base is an essential part of the business, and poor customer service can greatly impact your company’s performance and...
Understanding the HR Helpdesk Difference
How many paid leaves are remaining? I have an issue with my team lead. What do I do? There are so many absentees in my team, what can I do? These and many such questions are much familiar to the HR team- but what about tracking and managing all these issues? Are you...
What’s the Role of Helpdesk Software in Medical Customer Service?
Healthcare is a customer service industry - it demands proactive and transparent interaction between the healthcare providers, lab technicians, patients, and other key players involved. To provide first-rate medical customer service, it’s important to keep an active...
Streamline Project Management – Look For These 3 Features in Your Issue Tracking Software
Issues and bugs are real - almost every project has issues. For effective project management, it is necessary to identify, track, and prioritize the issues and solve them with the right approach. Issues are red flags that indicate the problems ahead. You cannot plan...
Helpdesk Reporting – 5 Best Practices to Deliver Quality Reports
Businesses value quality over quantity – being a minimalist is the new trend in this fast-paced world. The longevity of a business depends on the quality of its content and how they share crucial business details & work performance with their clients. By far, it is...
Importance of a Complaint Management Software in Hotels & Restaurants
Customer complaint management is the most overlooked hotel management technology. Alarmingly, a huge number of hotels are dependent on manual processes to manage their guest complaints and requests. And from what we know, results are not impressive. No one can avoid...
Why Your Company Should Use an Email Ticketing System
With multiple platforms accessible to customers, it is almost impossible for teams to manage all the complaints or queries manually. Also, no matter how many doors there are to reach a business today, emails have always been a professional way for customers to reach...
