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Here’s How You Can Handle a Support Ticket Like a Boss Agent
You might be having the best customer service ticketing system at your disposal, but it is quite possible for you to get overwhelmed looking at the hefty number of tickets waiting in line. Your ticketing system might be super-efficient but there's still going to be...
Simple Yet Efficient Complaint Management Strategies
What is the purpose of a customer support team? To provide solutions to the issues raised by customers. How do you think you will come up with a solution? With a complaint management software. Of course, but there is more to the plate than just leaving it all on the...
9 Qualities Of a Qualified Help Desk Executive
A help desk executive is the primary facet of your customer support team. Aside from being quick in using tech solutions like a help desk software, the executive should also possess some inherent qualities that lead the team towards growth. Your company needs a kind...
The Strategic Importance of Email Support
Email may not be an ultra-modern and present-day platform for any company, but it is an undeniable fact that it is the most powerful model of communication till the date. In support, there are 3.9 billion active daily users of email, leaving every other popular mode...
Here’s How to Train Your Customer Support Executives
Customer service is an integral part of your company that directly impacts your growth and success. As per facts, a lot of people look for product/service alternatives if they find substandard or unsatisfactory customer support. This means, if your support staff is...
Deliver Gratifying Customer Experience With a Ticketing Software
Moving forward with technology, more and more businesses are opting for customer support software to satisfy the need of efficient customer service delivery. However, there are still few who believe that their current system is good enough for them. Usually, this...
Business Benefits of Using a Customer Support Software
It's crucial to earn customer loyalty in business these days. Loyal customers rarely shift to competitors. They share their positive experience with your company through word of mouth, it means they bring more customers to you without your direct efforts. So the...
5 Reasons Why Complaint Management Software is Important for Your Business
Feedback from customers is important for companies that want to grow. These not only help in gathering valuable customer insights but also allows businesses to identify the drawbacks of their product & service. Complaint handling delivers extremely crucial...
6 Notable Reasons Suggesting Customer Service is Important
When you need to drive your business on a low budget, it is highly important to allocate funds to priority functions. Of course, the product design team, marketing team, and the advertising team take the major share of your funds. However, you must not think that...
Simple Yet Smart Tips to Reduce Customer Support Response Time
Your customers are the focal point of your business - it is important to keep them satisfied with your products/services. However, according to a customer service study, 62% of companies do not pay heed to customer emails which eventually turns opposite for them. ...
5 Telltale Signs that Your Business Needs an Efficient Ticketing System
If you are a business owner who has to tackle the hoard of emails and customer issues, you might have wished for an easy & less time-consuming solution to it. Well, the solution is the ticket system software. A support ticket system is a software that supports...
Wowdesk – A Robust Case Management Software
Every business wants to expand and win more clients. For the success of a company, not only new customers but the existing ones are also great assets. As the existing ones are already with you, trust you, and contribute to the revenue of your company, you should...
Small Business? Here’s How A Help Desk Software Can Help You Deliver Professional Support Like A Big Giant!
Businesses, whether large or small, require a set of fabricated technology to run smoothly. Along with technology, the support staff is significant to keep the business in shape. However, once in a while this system fails especially when you are loaded with work....
Zendesk Alternative – Why You Should Switch to Wowdesk?
Many customers believe that a good ticket resolution implies great customer service. If you don’t respond to your customers on time, you stand a risk to lose them to your competition. It is important to have a good ticketing system that improves your customer service...
Top 4 Reasons That Suggest Your Company Needs a Complaint Tracking Software
Excellent customer experience is necessary for the success of a company. Over the past decade, consumer preferences and expectations have increased, and along with that, the use of social media has also spiked up. If you/ your product/ your services fail to meet...
7 Features that Define a Ticketing System Software
In the initial stage of your business, a single inbox can work just fine for you but as success begins to show up, you will be flooded with hundreds of emails per day that you might not even have time to respond. Some will be from satisfied customers and most of them...
Practical Benefits of Using a Robust Survey Software
To run a successful business, you need to have a tool to gauge the opinions of your customers. It will help you improve and adopt the best practices advised by consumers to meet the industry expectations. Surveys are a powerful solution that makes you learn about...
Here’s How You Can Avoid Customer Service Pitfalls
People often get confused with the terms 'customer experience' and 'customer service' and use them interchangeably. However, please note that they are different words with different significance. Customer service is reactive and influences the overall customer...
Support Your Business Processes With an Effective Case Management System
According to a 2020 customer experience report, customer experience surpasses product and price as key brand differentiators. It depicts that good customer service is essential for a brand. Thus, to make sure that the customers are satisfied has to be a priority for...
Here’s Why Your Startup Needs an Effective Help Desk Software
Launching your own startup is equivalent to raising a baby from scratch. You put all of your best efforts and energy into treating it right and developing all those things that are needed to stay ahead in the competitive market. Trust us, it is no easy task. A startup...
