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Reasons Why You Should Invest in an Email Ticketing System

Reasons Why You Should Invest in an Email Ticketing System

by | Jun 4, 2020 | Best Practices, customer service

Dealing with customers is not something that you can take for granted. If you want to win more clients and customers, you have to attend to their concerns and offer timely and professional-grade solutions.  Email support is an indispensable channel of customer service...
10 Important Things To Observe In Helpdesk System

10 Important Things To Observe In Helpdesk System

by | Feb 28, 2020 | Best Practices, customer service

Helpdesk System is a tool used by companies to organize customer communication in order to respond to the customers more quickly. It is a software designed with an aim to keep the clients satisfied and maintain a long term professional relationship with them. It is...
5 Compelling Reasons Why Your Company Needs Complaint Management Software

5 Compelling Reasons Why Your Company Needs Complaint Management Software

by | Feb 21, 2020 | Best Practices, Complaints Management

Nowadays, competition in the markets is at a peak and providing excellent customer experience has become a requisite for the success of every business. There are frequent changes in consumer preference, which has made it even more difficult for companies to provide...
6 Ways Banks and Financial Institutions Can Better Manage Complaints

6 Ways Banks and Financial Institutions Can Better Manage Complaints

by | Feb 13, 2020 | Best Practices, Complaints Management

Banks and Financial Institutions play a great role in everyone’s life. They offer plenty of services that help in the efficient running of the economy, offer finances to business owners for their expansion and growth, enables the public to deposit money and avail...
How To Effectively Handle Patient Complaints In Healthcare Services?

How To Effectively Handle Patient Complaints In Healthcare Services?

by | Jan 20, 2020 | Best Practices, customer service, healthcare

Healthcare service is a very mandatory and vital one that has been needed by almost every other person in the world. Everyone knows how traumatizing can a healthcare organisation be at times, and how arduously the employees work day and night to meet every patient’s...
13 Things About Complaint Management You May Not Have Known

13 Things About Complaint Management You May Not Have Known

by | Jan 16, 2020 | Best Practices, Complaints Management

Nobody wishes to experience the grumpy face of an angry customer. But there are times when complaint management proves to be a savior for most of the companies, and that is most of the times. In every organization, there are plights when the customer loses their sense...
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