Reasons Why You Should Invest in an Email Ticketing System
Dealing with customers is not something that you can take for granted. If you want to win more clients and customers, you have to attend to their concerns and offer timely and professional-grade solutions. Email support is an indispensable channel of customer service...
What are the Core Benefits of a Help Desk Software?
It is essential to build and maintain good relationships with your customers. Loyal ones will continue to give you steady business, and eventually, act as your brand advocates – thus bringing in new leads. However, to retain your customers, it’s important to...
5 Customer Support Service Mistakes That Can Hurt Your Business Performance
It is common for humans to make mistakes, but when you are a customer support agent, you ought to leave no room for errors. A strong customer base is an essential part of the business, and poor customer service can greatly impact your company’s performance and...
Understanding the HR Helpdesk Difference
How many paid leaves are remaining? I have an issue with my team lead. What do I do? There are so many absentees in my team, what can I do? These and many such questions are much familiar to the HR team- but what about tracking and managing all these issues? Are you...
