Here’s How You Can Handle a Support Ticket Like a Boss Agent
You might be having the best customer service ticketing system at your disposal, but it is quite possible for you to get overwhelmed looking at the hefty number of tickets waiting in line. Your ticketing system might be super-efficient but there’s still going...
Simple Yet Efficient Complaint Management Strategies
What is the purpose of a customer support team? To provide solutions to the issues raised by customers. How do you think you will come up with a solution? With a complaint management software. Of course, but there is more to the plate than just leaving it all on the...
9 Qualities Of a Qualified Help Desk Executive
A help desk executive is the primary facet of your customer support team. Aside from being quick in using tech solutions like a help desk software, the executive should also possess some inherent qualities that lead the team towards growth. Your company needs a kind...
The Strategic Importance of Email Support
Email may not be an ultra-modern and present-day platform for any company, but it is an undeniable fact that it is the most powerful model of communication till the date. In support, there are 3.9 billion active daily users of email, leaving every other popular mode...
