Simple Yet Efficient Complaint Management Strategies
What is the purpose of a customer support team? To provide solutions to the issues raised by customers. How do you think you will come up with a solution? With a complaint management software. Of course, but there is more to the plate than just leaving it all on the...
9 Qualities Of a Qualified Help Desk Executive
A help desk executive is the primary facet of your customer support team. Aside from being quick in using tech solutions like a help desk software, the executive should also possess some inherent qualities that lead the team towards growth. Your company needs a kind...
The Strategic Importance of Email Support
Email may not be an ultra-modern and present-day platform for any company, but it is an undeniable fact that it is the most powerful model of communication till the date. In support, there are 3.9 billion active daily users of email, leaving every other popular mode...
Here’s How to Train Your Customer Support Executives
Customer service is an integral part of your company that directly impacts your growth and success. As per facts, a lot of people look for product/service alternatives if they find substandard or unsatisfactory customer support. This means, if your support staff is...
