Helpdesk Reporting – 5 Best Practices to Deliver Quality Reports
Businesses value quality over quantity – being a minimalist is the new trend in this fast-paced world. The longevity of a business depends on the quality of its content and how they share crucial business details & work performance with their clients. By far, it...
Importance of a Complaint Management Software in Hotels & Restaurants
Customer complaint management is the most overlooked hotel management technology. Alarmingly, a huge number of hotels are dependent on manual processes to manage their guest complaints and requests. And from what we know, results are not impressive. No one can avoid...
Why Your Company Should Use an Email Ticketing System
With multiple platforms accessible to customers, it is almost impossible for teams to manage all the complaints or queries manually. Also, no matter how many doors there are to reach a business today, emails have always been a professional way for customers to reach...
3 Reasons Why You Are Losing Customers and How to Stop It
Did you know that 93% of customers are likely to repeat purchases with companies that offer excellent customer service? Most businesses believe that customer acquisition is the key to run a business. However, stats prove that there are only 5-20% chances of selling to...
