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Here’s How You Can Handle a Support Ticket Like a Boss Agent

Here’s How You Can Handle a Support Ticket Like a Boss Agent

by | Sep 4, 2020 | customer service, Ticketing System

You might be having the best customer service ticketing system at your disposal, but it is quite possible for you to get overwhelmed looking at the hefty number of tickets waiting in line.  Your ticketing system might be super-efficient but there’s still going...
Deliver Gratifying Customer Experience With a Ticketing Software

Deliver Gratifying Customer Experience With a Ticketing Software

by | Aug 24, 2020 | customer service, Ticketing System

Moving forward with technology, more and more businesses are opting for customer support software to satisfy the need of efficient customer service delivery. However, there are still few who believe that their current system is good enough for them.  Usually, this...
5 Telltale Signs that Your Business Needs an Efficient Ticketing System

5 Telltale Signs that Your Business Needs an Efficient Ticketing System

by | Aug 5, 2020 | customer service, Ticketing System

If you are a business owner who has to tackle the hoard of emails and customer issues, you might have wished for an easy & less time-consuming solution to it. Well, the solution is the ticket system software.  A support ticket system is a software that supports...
7 Features that Define a Ticketing System Software

7 Features that Define a Ticketing System Software

by | Jul 17, 2020 | customer service, Ticketing System

In the initial stage of your business, a single inbox can work just fine for you but as success begins to show up, you will be flooded with hundreds of emails per day that you might not even have time to respond. Some will be from satisfied customers and most of them...
Manage Your Customer Support Queue Using These Bright Ideas

Manage Your Customer Support Queue Using These Bright Ideas

by | Jul 1, 2020 | customer service, Ticketing System

Every customer support team goes through a stage where the number of emails adds up into hundreds every day, and the need for a new process originates.  There are different strategies to decide the addressing order of tickets. A lot of factors influence the decision,...

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