Here’s Why Your Startup Needs an Effective Help Desk Software
Launching your own startup is equivalent to raising a baby from scratch. You put all of your best efforts and energy into treating it right and developing all those things that are needed to stay ahead in the competitive market. Trust us, it is no easy task. A startup...
Manage Your Customer Support Queue Using These Bright Ideas
Every customer support team goes through a stage where the number of emails adds up into hundreds every day, and the need for a new process originates. There are different strategies to decide the addressing order of tickets. A lot of factors influence the decision,...
Here’s How to Define a Complaint Management Strategy!
A customer complaint is an evaluation of the performance of the company. It indicates the problem and failures of a company process that needs to get resolved quickly to avoid the migration of profitable customers. Companies should understand the fact that losing...
5 Smart Tips to Improve the Performance of Your Email Support Team
In today’s fast life, no one has the patience to call a customer care line, especially when they know that there is a quick message service to connect with customer care. They know using it they can communicate their message quickly and go back to their daily lives....
