6 Notable Reasons Suggesting Customer Service is Important
When you need to drive your business on a low budget, it is highly important to allocate funds to priority functions. Of course, the product design team, marketing team, and the advertising team take the major share of your funds. However, you must not think that...
Here’s How You Can Avoid Customer Service Pitfalls
People often get confused with the terms ‘customer experience’ and ‘customer service’ and use them interchangeably. However, please note that they are different words with different significance. Customer service is reactive and influences the...
Smart Tips to Improve the Productivity of Your Customer Support Team
Employee productivity is always on the top of any company-concern list. Indeed, productivity and revenue are closely-knit. Almost every business had the question of increasing the productivity of customer support staff at some point. However, it is quite difficult to...
Everything You Need to Know About Multi-Channel Support
Year by year, it is becoming interesting how companies and customers are interacting with each other. Gone are the days when there was only a single channel where customers could make contact with a company. Now, customers can connect with their service provider using...
