Six Reasons Why You Should Survey Your Customers
Nurturing your customers is a science and art where bonding takes time. If you lack this balance of creativity with factual details, you may lose on prospects and sales. Moreover, if your business has witnessed a loss in sales consistently, it’s time to introspect....
Smart Tips to Improve the Productivity of Your Customer Support Team
Employee productivity is always on the top of any company-concern list. Indeed, productivity and revenue are closely-knit. Almost every business had the question of increasing the productivity of customer support staff at some point. However, it is quite difficult to...
Everything You Need to Know About Multi-Channel Support
Year by year, it is becoming interesting how companies and customers are interacting with each other. Gone are the days when there was only a single channel where customers could make contact with a company. Now, customers can connect with their service provider using...
Most Sought-After Features of a Customer Feedback System
Enterprises of all industry types and sizes need a customer feedback system. Consumer feedback is their opinions, rating, thoughts, or feelings about your brand, product, or service. If you can manage these efficiently, you are likely to maintain a satisfied...
