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MULTI-CHANNEL CUSTOMER SUPPORT
Provide consistent and personalized customer support via Email, Portals, Chat, Social media, Call centers, And Contact forms.
AFFORDABLE HELP DESK SOLUTION
Best in class help desk CRM solution with affordable price
Engage, support, And retain customers
Powerful Ticketing & Chat Software For Accurate Categorization, Prioritization, and Assignment
Self-Service Experience
A rebranded self service portal that includes a full knowledge base search, a case submission and tracking dashboard, a live chat in mobile friendly design
HIGHLY CUSTOMIZABLE SOLUTION
Offering Customers Flexibility In Assigning Roles, Dashboards, Workflows, business rules And Much More!
SECURITY BUILT FOR TRUST
Protect your data, provide fine grained access privileges, detailed audit log and define unlimited department tree with multiple levels
Single and unified Interface Support
Receive and respond to service requests for your customers and partners from a single interface
Asset Management and Built-In Tracking
Ticketing system that will manage, assign, and track each ticket based on product or asset
Reporting
- Powerful reporting tool enables you to measure key metrics like customer satisfaction ratings, resolution speed, and agent performance.
- Generate your reports through multiple organizational levels and teams.
- Access multi-level dashboards to track case status, SLA, and overall operations performance and KPIs.
Security Levels and Permissions
High-Level Security and Permission Access
Dynamic Workflow
Automated and Dynamic Work Flow process can help you customize your help desk supporting needs
You’re in control! Dynamically setup the rules you want to implement on the fly!
Automation Rules are predefined for a stress-free process
Survey Capabilities
Powerful survey capabilities that are delivered via web, mobile and SMS channels
Create professional surveys
Create multi-language surveys using all common question types using advanced survey editor
Invite participants
Send surveys to participants based on certain products/services or departments or to all customers
Branching
Set conditions for survey questions based on answers provided for previous questions
Statistics and Reports
Display statistics and reports to analyze survey responses
