Frequently Asked Questions
Is the trial available internationally?
The trial is currently available in all countries.
How long is trial account?
14 days. For extended trial account, please contact us at sales@wowdesk.com
What if I need to extend my trial?
Contact Sales directly at sales@wowdesk.com to request an extension.
How can I contact the Customer Service Department?
You can contact our Customer Service Department by completing our Inquiry Form, by email, and by phone. You can find the contact methods at this link: Contact Us
Where is my Invoice?
Each time an invoice is generated, the billing contact that you have specified will receive an email summarizing the balance of the Invoice along with an attachment allowing you to print a copy of your invoice.
What am I being charged for?
Wowdesk is an online service, providing customer service support, Complaint Management System via the Internet. Your organization entered into an agreement to use the Wowdesk subscription service.
What is your policy for reducing or cancelling?
If you are managing your subscription using our partners marketplaces, you can login to their portal and manage your subscription. You can also submit requests to cancel or reduce by using the our Inquiry Form or by Email. Include your Organization Name and an Invoice number to facilitate your request from the billing contact email for the email contact that is at this link: Contact Us
What do I do if my account is suspended?
If your account is suspended, please contact our Customer Service Department. our team can help you reactivate your service and process payment.
Where can I find the Terms of Use?
For accessing the Terms of Use click here
How can I change my billing contact and/or address information?
Please submit requests to change your billing contact and/or address information by Email. Include your Organization Name and an Invoice number to facilitate your request from the billing contact email for the email contact that is at this link: click here
How can I submit a billing question to the Customer Service Department?
You can contact our Customer Service Department by completing our Inquiry Form, by email, and by phone. You can find the contact methods at this link: click here
How can I update my credit card number or direct debit information?
You can contact our Customer Service Department by completing our Inquiry Form, by email, and by phone. You can find the contact methods at this link: click here
How do I get a custom domain for the site that I'm building?
Your custom domain name will be created automatically for you .wowdesk.com.
Is the API turned on for the trial account?
Yes. Developers have access to the web services and REST APIs.
What is workflow engine and routing rules?
The workflow designer and engine enables organizations to define customized workflow, activities and processes to automate the flow of cases within the organization. Wowdesk backend routing engine routes complaints/cases to relevant entitiy(s) based on configurable routing rules. Through the workflow and routing engines, Wowdesk automates and streamlines the case management process from submission till closure and getting customer feedbacks.
For private cloud or on premise deployment please:
Or please contact us at sales@wowdesk.com
