Email Support

Don’t let emails slip through the cracks. wowdesk allows you to prioritize and track emails without dealing with the nightmare that comes with shared inboxes. With wowdesk, you can efficiently follow-up with any customer requests all in one place. Do more with your email support through automated workflows, collaboration with your team, staying informed with all notifications, and data to drive future decisions.

A Customer Support Software Ahead of Its Game

Level up your customer engagements with a software that helps organize and manage emails at any volume. Getting one step ahead and solving problems in an efficient manner helps create an enjoyable customer journey and having them coming back for more. wowdesk solves any problem by providing a complete help desk solution for all communications.


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Quick Replies

Faster responses to emails by a quick and easy resolution to organize and maintain your inbox

Email Responses

Control over your personalized replies and strengthen customer relations

Measure your support

Gather data to track the correct metrics and collaborate with your team to resolve any issues or concerns instantly

Stay Informed

Receive notifications for events and remain in the loop even if you’re not at your desk.

Sentiment analysis

Sentiment analysis can be run on cases coming from email, Facebook or Twitter to determine whether the sentiment of a post is positive or negative

Email correspondence template

Customize your own email templates. Templates can be linked to the case workflow or used for communicating with internal users or customers during the case life cycle

Automate email to ticket creation

Don’t let emails falls through the cracks. Manage support requests from a consolidated platform, prioritize, apply workflows and resolve issues faster.

Customers can get help without leaving your app

You can support your customer across multiple channel like phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

Automate email to

ticket creation

Don’t let emails falls through the cracks. Manage support requests from a consolidated platform, prioritize, apply workflows and resolve issues faster.

“Overall: Ticketing system used in patient complaint tracking for company/process/product improvement.
The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.
– Custom tickets- for us VERY custom
– Data exports and analysis
– Customer contact automation
– Ticket response automation
– Option for internal and external chat
It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.”

Ryan C.

Process Improvement Specialist
HME Medical Devices

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